Customer Success Hero
Everything we do at Súper has the customer's best interest in mind. We exist for them. As one of our first 5 Customer Success Heroes, you have three roles:
- Talk with our customers (phone, email & whatsapp) to help them understand our insurance and help them buy it.
- Empathize with our customers to help the rest of Súper understand the problems our customers face.
- Help us build a customer success machine. Help us improve our internal processes so we can solve our customer's problems better and faster.
Why Súper
We built Súper to help millions of Latin Americans buy their first insurance policy. How do we do this? By designing super simple, super affordable, super easy to use insurance for people that (correctly!) don't trust the legacy insurance industry.
No adjusters, no negotiating, no deductibles. What you see is what you get.
We're well funded, backed by USA-based VCs. We have a cool product that people want and that respects the customer. We're chill people that have done this before. We work with some of the best elixir engineers on earth. It's a cool place to work.
First 30 days.
- Get to know the team and learn about the product. We'll show you our current customer support stack. ‌
- You've started to field common customer support requests and you're learning the "Súper way" of doing things... and you're taking detailed notes about how it can be better.
Days 30-60
- Customer support patterns should start to emerge. What are the most frequent questions, requests or tasks?‌‌
- You've started to propose improvements to "the Súper Way."
Days 60-90‌‌
- Continue fielding support requests and iterating on the support process.‌
- Onboard new support team members.
You:
- Are obsessed with "service." It doesn't matter if it's at work of if it's when you throw a party for your friends: you want people you interact with to be happy.
- Should be a digital native. You can operate web-based tools without guidance or training‌‌.
- Like to solve problems and are enthusiastic about improving processes.‌‌
- Communicate clearly and succinctly, in writing and speech, in English and Spanish.‌‌
- Are excited about learning and growth.
- Are chill, happy and relaxed. We don't do conflict here.‌‌
If you think this might be you, email us at sebastian@super.mx
